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About this episode

During today’s episode, we explore some of the digital and customer experience trends facing financial services.

We’ll explore:

• The challenges which incumbent brands facing when looking to compete against the like’s of Monzo in consumer banking and Tide in business banking.
• Why high street banks struggle to replicate the experience delivered by challenger banks.
• What role does company culture play when looking to compete.
• The role marketing technology plays in looking to building a competing experience
• The challenges banks face when looking to know their customers.
• The role which customer data can potentially play in delivering an improved customer experience