1. The marketplace challenges facing Financial Services in 2020 and beyond

About this episode

During today’s episode, we explore some of the digital and customer experience trends facing financial services.

We’ll explore:

  • The challenges which incumbent brands facing when looking to compete against the like’s of Monzo in consumer banking and Tide in business banking.
  • Why high street banks struggle to replicate the experience delivered by challenger banks.
  • What role does company culture play when looking to compete.
  • The role marketing technology plays in looking to building a competing experience
  • The challenges banks face when looking to know their customers.
  • The role which customer data can potentially play in delivering an improved customer experience