Interview: How the Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide

In today’s episode, we interview Richard James, Ways of Working Enablement Leader at the Nationwide Building Society.

The future role of the bank’s branch network
The importance of having the right company culture to drive change
The challenge of moving beyond the status quo in a big organisation
How the Nationwide have engineered their team structure so that teams are empowered to drive rapid change
How Nationwide approaching defining a great customer experience