Interview: How the Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide
In today’s episode, we interview Richard James, Ways of Working Enablement Leader at the Nationwide Building Society.
- The future role of the bank’s branch network
- The importance of having the right company culture to drive change
- The challenge of moving beyond the status quo in a big organisation
- How the Nationwide have engineered their team structure so that teams are empowered to drive rapid change
- How Nationwide approaching defining a great customer experience